Your Customer Success Blog

From concept to launch: Our biggest learnings at VENMATE

Discover the journey from concept to launch with VENMATE. Learn about the biggest learnings, customer-centricity, the power of deadlines, an

5 reasons we commonly hear why customers churn & what to do about it

Discover the top 5 reasons for customer churn in B2B SaaS and how to combat them. Learn how to reduce churn, boost retention, and drive grow

Learnings from the VENMATE journey: early customer collaboration

Discover how VENMATE's early customer collaboration shaped a robust Customer Success tool, fostering a user-centric and effective approach.

Understanding Net Revenue Retention (NRR): A Crucial Metric for SaaS Businesses

Uncover the importance of Net Revenue Retention (NRR) in SaaS businesses. Learn how to optimize NRR with advanced strategies for sustainable

Understanding and implementing the Customer Health Score in B2B SaaS: Insights from VENMATE

The customer health score is a great tool for Customer Success Management for B2B SaaS provider

Funding Announcement - Press Release

Funding Announcement - VENMATE

The Power of QBRs: Leveraging Quarterly Business Reviews for Customer Success

Quarterly Business Reviews are an essential method to foster customer relations, get feedback and set joint long-term plans

The Power of Customer Advocacy

In the dynamic landscape of B2B SaaS, customer advocacy is not just a feel-good metric; it's a game-changer. VENMATE

The power of customer retention

A great guide on customer retention. What it is, how it is done correctly, how customer success can lead it and how VENMATE facilitates it

The Power of collaboration in customer success management

In our series “The power of …” we are talking about key topics in customer success management and trying to highlight their importance...

The power of Implementation and Onboarding

Blog post about the importance of implementation and onboarding experiences for customers and thus for businesses to retain customers.

Customer success bookshelf: Book recommendations for the Christmas season

Merry Christmas - it's the season of twinkling lights and thoughtful reads.